Service cases

I. Basic Information Service Location: On-site at the customer’s facility in Slovenia Service Type: Equipment maintenance Equipment Model: YH Waterjet Cutting Equipment II. Fault Symptoms & Troubleshooting Process Fault Symptoms: High-pressure pump malfunction (self-lock button, power switch, and high-pressure ring damaged); data cable required reconnection. Troubleshooting Process: The high-pressure pump failed to start. Inspection revealed […]

I. Basic Information Service Location: On-site at the customer’s facility in the Philippines Service Type: Equipment maintenance Equipment Model: SAME Waterjet Equipment II. Fault Symptoms & Troubleshooting Process Fault Symptoms: Y2 axis driver damaged; platform wiring required re-tuning. Troubleshooting Process: Inspected the CNC control cabinet wiring and confirmed that the Y2 axis driver was malfunctioning.

I. Basic Information Service Date: March 30, 2025 Service Location: Customer site in Moscow Maintenance Project: Troubleshooting and repair of waterjet cutting machine II. Fault Symptoms and Troubleshooting Process Fault Symptoms: The customer reported abnormal working pressure in the high-pressure pump, which affected the normal operation of the waterjet cutting machine. Troubleshooting Process: Upon arrival

Client Background Our client is a well-known stone processing company based in Bavaria, Germany (name withheld upon client request). The company specializes in precision cutting of marble and granite for countertops and architectural façades. They utilize advanced 5-axis waterjet systems to process complex custom shapes, such as sink cutouts for kitchen worktops. Due to recent